Complaints and Lost Property
How to complain about a journey, and how to recover something left in one of our vehicles.
Making a complaint
If a journey went wrong, tell us. Use the complaints form on our contact page with your booking reference and we will acknowledge it within one working day and respond in full within five.
If you are not satisfied with our response, you can escalate to the licensing authority that regulates private hire operators in the area.
Lost property
Items left in our vehicles are logged and held at our office for 30 days. Use the lost property form with your booking reference and a description of the item and we will check.
We will arrange return by courier at cost, or you can collect. Perishable items and items of no value are disposed of after seven days.