Frequently asked questions
If your question is not here, call the office or send us a message - a person will answer.
How far in advance can I book?
Up to twelve months ahead, and at least one hour before pickup. If you need a car sooner than an hour, call the office - we can often help, but we cannot promise it through the website.
How do I know what it will cost?
The website prices every journey before you book, itemised: base fare, mileage, any surcharges, any extras. That price is held for 30 minutes and it is the price stored against your booking.
What happens if my flight is delayed?
We track your flight. The pickup moves with the actual landing time and the first 45 minutes of waiting after landing is free. You do not need to phone us.
Can I pay the driver instead of online?
Yes. Choose "pay driver" at checkout and settle by card or cash in the vehicle. Business account customers can book on account and pay monthly.
Do you provide child seats?
Yes, at 5.00 for a child seat and 4.00 for a booster. Add them at step two of the booking. They are fitted before we collect you.
What if I need to cancel?
Cancel free of charge more than two hours before pickup, using the link in your confirmation email. Inside two hours, half the fare applies. If nobody travels and the car attended, the full fare applies.
Are your drivers licensed?
Every driver holds a current private hire licence and a DBS certificate, and every vehicle holds a current plate, MOT and insurance. Our system blocks assignment to anyone whose paperwork has lapsed.
Do you carry wheelchairs?
Folding wheelchairs are carried in the luggage area of any vehicle at no charge. For a wheelchair-accessible vehicle, please call the office to confirm availability before booking online.